Explore the critical vulnerabilities of IT Help Desks and Call Centers. Learn how to address the alarming trend of security breaches stemming from insufficient authentication practices. Organizations apply Multi-Factor Authentication (MFA) to their online and mobile experiences, while leaving the IT Help Desk protected only by weak security questions. This is comparable to locking the front door while leaving the window open. Bad actors have noticed the open window of the IT Help Desk in a BIG way this year, using it as an entry point for breaches. Learn from real-world breaches, discuss existing security gaps, and discover how to effectively apply cybersecurity strategies specifically to IT Help Desks and Call Centers to reduce risks and operational costs. Key points: Introduction to IT Help Desk Vulnerabilities Identifying the Challenges with Traditional Verification Methods Real-World Consequences of Inadequate Security Exploring secure caller verification methods Q&A session